ME Kombucha

ME Kombucha – Business Return Policy

We operate a quality-first, waste-minimization return model designed for cafés, retailers, and hospitality partners.

1. Short Shelf-Life & Quality Guarantee

• All products are supplied under strict cold-chain and quality control.
• Any expired or near-expiry stock is eligible for replacement or credit note, subject to verification. These terms do not apply to ME Kombucha-Ginger flavor.
• Customers must store products under recommended refrigeration (4°C or below) of all expired and near expiry until the pick up time. (terms and conditions apply)

2. Damaged or Defective Goods

• Claims must be raised within 24–48 hours of delivery, supported by photo evidence.

3. Unsold Stock Policy (Selective Partners)

• For approved strategic partners, we may offer limited stock rotation support or credit adjustments, depending on agreement terms and sales velocity.

4. Glass Bottle Return & Recycling Program

• We actively encourage return of empty glass bottles and caps through our sustainability initiative.
• Returned bottles are credited (e.g. AED 1 per bottle & cap) and deducted from future invoices.
• Bottles must be cleaned and returned during scheduled pickups or deliveries.

5. No Arbitrary Returns

• Due to the nature of fermented food products, opened goods are non-returnable unless proven defective.
• Returns outside quality or damage claims are not accepted to ensure food safety compliance.

6. Sustainability Commitment

• Our return system is designed to reduce waste, lower environmental impact, and promote circular use of glass packaging.